Please let me know if this resolves the issue, or if you require further assistance.
Please go to to install the HP SA if you do not have it already.Īlso, if you have the HP SA installed then go to and follow the steps under “Checking for HP updates’ to find and install the updates. The program also provides valuable system information that you need when troubleshooting computer problems. HP Support Assistant is a software program designed to help you keep your computer in working order, prevent potential problems from arising, and resolve problems quickly and easily. Are you getting this window when you immediately login to the PC? Please let me know.Īlternatively, I would suggest you first try and use HP Support Assistant to download the necessary drivers to update the old ones.
I understand that you are having trouble with your HP PC where you are getting a command prompt window.
